Refund Policy

1. General Refund Policy

At Palermo Bella Inc, operating as Italian Brothers Restaurant, we strive to provide high-quality products and services. Our refund policy varies depending on the type of purchase.

2. Food Orders

Takeout & Delivery: Refunds for food orders must be requested directly through DoorDash and are subject to their policies.
Incorrect or Damaged Orders: If you receive an incorrect or damaged order, please report it via DoorDash within their specified timeframe.

3. Merchandise & Apparel (Print-on-Demand Products)

No Returns or Exchanges: Due to the nature of print-on-demand, all sales are final, and we do not accept returns or exchanges unless the item is defective.
Defective or Damaged Items: If you receive a faulty product, contact us at italian.brothers@icloud.com within 7 days of receipt with photos of the defect, and we will arrange a replacement or refund.

4. Shipping Issues

Lost or Delayed Packages: If your merchandise order has not arrived within 14 business days, please contact us for assistance.
Incorrect Shipping Information: We are not responsible for delivery issues caused by incorrect addresses provided at checkout.

5. Contact for Refund Inquiries

For refund-related inquiries, reach out to us:

Palermo Bella Inc
330 N Santa Cruz Ave, Los Gatos, CA 95030, USA
Email: italian.brothers@icloud.com
Phone: (408) 354-0111

We reserve the right to update this refund policy at any time. Continued use of our services constitutes acceptance of the latest version.